MEGA Communications

Call Center Solutions

call center

We offer you complete call center solutions, structured according to your needs. We offer individually tailored business solutions for realizing information services, inbound and outbound services and processing of complex transactions.

The focus is placed here on simple integration into any existing call center systems and into the telecommunications network (via IP or SS7/DSS1). Another option is a "virtual call center", with which up to 1000 agent stations can be flexibly bundled and centrally monitored even across different locations.

Our service portfolio includes:

  • Provision of detailed statistics according to your wishes
  • Real-time monitoring and the option of call recording (individual calls or the entire queue)
  • Integration of interactive voice response
  • Efficient and flexible call distribution according to your rules
  • Caller ID
  • Progressive and predictive dialers that allow individual settings for increased efficiency of your outbound telephony
  • Connection of up to 1000 agents

 

Please call us at 0180 500 70 70*
or by email at: info@megasat.de

* Landline network 14 ct/min., Mobile telephone maximum price 42 ct/min